Super User Annual Conference A refund, minus a $40 cancellation fee, will be given to those who cancel in writing by Oct. 1. Individuals who cancel after October 1 but prior to Nov. 1, will not be eligible for a refund but will be given full credit for the next immediate Annual Conference, minus a $60 cancellation fee. Cancellations received after November 1st are not eligible for refunds or credits. Persons who registered for the conference but have not paid their invoices will continue to be billed if not cancelled within the above-stated time frames as the organization performs duties and incurs expenses in anticipation of your participation. Substitutions of individuals may be made at any time prior to Nov. 1. Presenters may substitute as to attendance but not for the presentation itself, except for an original co-presenter. Seminars And Other CE Events A refund will be given to those who cancel in writing five business days in advance of the meeting. There is a cancellation fee in the amount of 20 percent of the registration fee. There are no refunds provided if less than five days advance notice is given. Unpaid registrants who fail to pay and do not attend will be billed the 20 percent penalty. Substitutions may be made up to three business days in advance of the meeting.